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Created at 2am, Mar 15
btcdharmaScience
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DESIGN THINKING THE GUIDEBOOK
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ALXQkAZt5y308jKXXBFp25LWW3-Z59chSeDpelWPiEU
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The launch of this Design Thinking Guidebook for Public Sector innovation in Bhutan marks an importantmilestone in our public-service transformation journey. This guidebook is the culmination of many months oflearning, applying and adapting the human-centred Design Thinking methodology and repertoires of tools.The Royal Civil Service Commission in collaboration with Singapore Polytechnic, with funding support fromTemasek Foundation International, Singapore and the Royal Government of Bhutan, organised the “DesignThinking for Public Sector Innovation Programme”.During the programme period from June 2016 till June 2017, the Design Thinking training was introduced tofoster citizen-centric mind-set, and to embrace creativity and change in the public sector. Acquiring DesignThinking competencies and new ways of thinking can help generate innovative solutions to improve efficiency,quality, productivity, and user satisfaction. About 230 public service officers and leaders have undergone theDesign Thinking training, out of which 23 have been further trained as Master Trainers.The Design Thinking Guidebook was developed by the Design Thinking Master Trainers of Bhutan and facilitatedby experts from Singapore Polytechnic. This guide will certainly go a long way towards creating an interest inDesign Thinking as well as providing step-by-step instructions on how to apply the processes and tools in thecontext of public services. The guide book has certainly got the fundamentals right: it is simply written andillustrated with appropriate pictures to serve as useful references for both design thinking practitioners andbeginners alike. The methods and tools have also been adapted for application in Bhutan.The future is about public-sector innovation to meet new challenges. With the help of this guide, Bhutan publicsector can learn to apply Design Thinking to nudge behavioral change, simplify and solve complex problems suchas promoting Management Innovations like doing more with less, uncover strategic use of Human Resources andexplore fresh backend syndication possibilities.I am confident this Design Thinking guidebook will serve as an easy-to-use and effective guide to facilitate anyoneto learn and apply the methods and tools to generate innovative ideas, and allow us to grasp the low hangingfruits in the short term and design better system in the long run.

When to use SCAMPER When there is need to generate huge quantities and variety of ideas 37 How to use SCAMPER for Ideation Step 1 Each team to be given different objects Step 2 Generate the most idea using the SCAMPER canvas. There is no sequential flow while using SCAMPER. Step 3 As each team member has an idea, stick on the relevant column of the canvas. One idea per Post-its is used. Step 4 Compete to see which team generates the most ideas within the given time. Step 5 Within 10 minutes , 10 people are to generate 50 ideas Step 6 Cluster the ideas by themes A sample SCAMPER template for ideation 38 Ideation can also be done using POEMS IDEATION USING ANALOGOUS INSPIRATION What is Analogous Inspiration? Analogous inspiration helps to draw innovative ideas from various organization and industries. It provides different perspective and prompts new and creative ideas. When to use Analogous Inspiration To generate variety and quantity of ideas
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How to use Analogous Inspiration for Ideation Based on user deep need, each team member is to get relevant case studies by looking Step 1 across other industries, organization and innovation that might serve to inspire challenge at hand. Step 2 Stick a large white paper on the wall and the case studies. Step 3 Using Post-its and pen, from the case study, every team member to identify and articulate the desirable element of good experience that you can use and adapt as per the user need. Step 4 As each team member has an idea, make them share and stick on the white paper. Step 5 Using this method, generate as many ideas as possible. Step 6 The ideas then are to be clustering by themes. 39 Example of Analogous Inspiration 40 Ideation using Analogous Inspiration
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IDEATION USING Deconstruct & Reconstruct Deconstruct & Reconstruct is the process of taking a product or service and initially breaking it down into its essential parts; core components; key elements, significant strengths etc and then reconstruct idea and imagine new possibilities by combining features/characteristic. When to use Deconstruct & Reconstruct To generate innovative and creative ideas How to use Deconstruct & Reconstruct for Ideation Step 1 Identify 5 different brands/product/Companies for five teams. Step 2 Using a large white paper, list minimum of 10 essential elements of the given brand/ Company by deconstructing each brand/product/company Step 3 The team is to discuss and select 5 essential elements and circle. Step 4 Using Post-its and pen, every team member is to reconstruct 2-3 imaginary new products with the 5 circled essential elements. Step 5 As each team member has an idea, make them share and stick on the white paper. Use
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Step 6 Using this method, generate as many ideas as possible. Step 7 Draw the new product on the white paper 41 Example: Deconstruct & Reconstruct Team Deconstructing & Reconstructing Idea Generation for your Design Challenge Having gone through all the methods of ideation/brainstorming, now it is time to generate ideas for your
id: 60b399e5ef0e37acdab4666d6f964dc2 - page: 55
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