Created at 11pm, Mar 29
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how-to-talk-anyone
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Have you ever admired those successful people who seem to“haveit all”? You see them chatting confidently at business meetings orcomfortably at social parties. They’re the ones with the best jobs,the nicest spouses, the finest friends, the biggest bank accounts, orthe most fashionable zip codes.But wait a minute! A lot of them aren’t smarter than you.They’re not more educated than you. They’re not even better looking! So what is it? (Some people suspect they inherited it. Otherssay they married it or were just plain lucky. Tell them to thinkagain.) What it boils down to is their more skillful way of dealing with fellow human beings.You see, nobody gets to the top alone. Over the years, peoplewho seem to “have it all” have captured the hearts and conqueredthe minds of hundreds of others who helped boost them, rung byrung, to the top of whatever corporate or social ladder they chose.Wanna-bes wandering around at the foot of the ladder oftengaze up and grouse that the big boys and big girls at the top aresnobs. When big players don’t give them their friendship, love, orbusiness, they call them “cliquish” or accuse them of belonging toan “old-boy network.” Some grumble they hit their heads againsta “glass ceiling.”The complaining Little Leaguers never realize the rejectionwas their own fault. They’ll never know they blew the affair, thexiIntroductionHow to Get Anything You Wantfrom Anybody (Well, at LeastHave the Best Crack at It!)✰00 (i-xviB) front matter 8/14/03 9:16 AM Page xiCopyright 2003 by Leil Lowndes. Click Here for Terms of Use.friendship, or the deal because of their own communications fumbles. It’s as though well-liked people have a bag of tricks, a magic,or a Midas touch that turns everything they do into success.What’s in their bag of tricks? You’ll find a lot of things: a substance that solidifies friendships, a wizardry that wins minds, anda magic that makes people fall in love with them. They also possess a quality that makes bosses hire and then promote, a characteristic that keeps clients coming back, and an asset that makescustomers buy from them and not the competition. We all have afew of those tricks in our bags, some more than others. Those witha whole lot of them are big winners in life. How to Talk to Anyonegives you ninety-two of these little tricks they use every day soyou, too, can play the game to perfection and get whatever youwant in life.

160 How to Talk to Anyone strolled, I gradually changed the subject from chrysanthemums to the consulting work I could do for her company. Who was leading whom down the garden path? Is the world getting smaller, or are we getting bigger? Todays Renaissance man or woman is comfortable and condent anywhere. The next technique helps you be an insider wherever you nd yourself on the planet, and it saves you from fullling the worlds fantasy of the ugly American. 04 (143-170B) part four 8/14/03 9:18 AM Page 161 42 How to Talk When Youre in Other Countries Say youre traveling abroad on business and you want to be a global insider. Whats the rst thing on your to-do list? Get a passport and a phrase book, right? After all, who wants to wander around Rome not knowing how to ask for a restroom? Or be thirsty in Kuala Lumpur not knowing how to ask for a soda? However, theres something most of us forget to pack, often with dire consequencesa book on international customs.
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A friend of mine, a fellow speaker named Geraldine, was excited about her rst speech in Japan. To be comfy on her long ight to Tokyo, she donned her favorite designer jeans and a casual jacket. Fourteen hours and 6,737 miles later, four impeccably dressed Japanese gentlemen greeted her at Narita Airport. Smiling and bowing low, they handed her their business cards. With her carry-on bag in one hand, Geri took their cards with the other. She thanked them, glanced briey at the cards, and packed them safely into her back pocket. She then pulled one of her business cards out of her purse and, sensitive to the fact that they might have difculty pronouncing Geraldine, wrote her nickname Geri above her printed name. The gentlemen hovered over her card, turning it over to examine it a few times, before one of them put it in his briefcase. 161 Copyright 2003 by Leil Lowndes. Click Here for Terms of Use. 04 (143-170B) part four 8/14/03 9:18 AM Page 162
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162 How to Talk to Anyone When the ve of them arrived at the hotel, they invited Geri for tea in the lobby. While sipping tea, the gentlemen presented her with a small gift which she eagerly opened. One of Geris most charming qualities is her instinctive warmth and effusiveness. She was thrilled with the gift and, in typical Geri style, she squealed, Oh, its beautiful! as she gave each of the gentlemen a little hug. At this point, the four Japanese gentlemen stood up in unison like four frowning Siamese twins and, bowing only very slightly, mumbled Sayonara and promptly left. Poor Geri was abbergasted. What did she do wrong?
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Everything! First, the jeans. Even if youre coming off a bicycle in Asia, you do not meet clients casually dressed. The second mistake was Geris vulgar handling of their business cards. In Asia, the business card is one of the most important protocol tools. It is always presented and accepted reverently with both hands. (Except in Moslem Asia where the left hand is considered unclean.) Geri then put their cards away much too quickly. In Asia, people use business cards as a conversation starter. You chat about each others cards and work and do not put theirs away until they gently and respectfully place yours in safekeeping. Shoving it into her back jeans pocket was the ultimate disrespect.
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