Issues frequently trigger training but training efforts should always trigger business results (Castaldi, 2012). When a large mistake, error, or need for improvement arises, not every company is prepared to make improvements. As a large successful company, Starbucks has more resources available to take staff out of their daily work and place them in training sessions. Investment in training needs assessment and training sessions themselves may be daunting for small companies; however, an organization operating in 5 more flexible environments can reap the rewards (van Eerde, et.al., 2008). As an example of a luxurious training session, Starbucks took their entire work force off the line for a three-hour barista training event, focused on making perfect espresso, in the middle of the economic meltdown of 2008 (MacDonald, 2008). Most retail outlets would steer clear of

Here again, the author is presenting an evaluation of this particular practice of this company. The author also uses theory or research to support her evaluation. a door-closing event during busy open hours. Starbucks, however, deemed the reward to be greater than the risk. Organizational Effectiveness Starbucks has a strong human resources strategy and management system. This has led to high organizational effectiveness in the industry, stemming in part from successful employee engagement. Positive employee engagement leads to a psychological climate, cultural attitude, and set of employee behaviors that positively impact an organization from top to bottom (Kataria, et al., 2013). Therefore, it is safe to say that Starbucks Partner Resources has had positive effect on the organization as a whole. Solutions

Solutions If your case study focuses on a problem within the company or project, you would include a section on your proposed solution. In a recent article, food editor Bret Thorn (2014) described the starbucksification of Dunkin Donuts. While a donut shop is not, specifically, Be sure to both present your solution and to also present theory or research to support your solution. competition for a coffee shop, customers are loyal to the coffees made by each establishment. This includes the spread of Dunkin Donuts to wider regions across the United States with larger retailing of their coffee products. Like Starbucks, Dunkin What theory, expert, or example can you use as support to show that your proposed solution would work? Donuts offers K-Cup and ground coffee in supermarkets and convenience stores around

In this section, the writer is showing a comparison of her case study to a case study from a competitor. Like Starbucks, Dunkin Donuts (n.d.) recruits online, focusing on entry-level employees who seek career mobility. Unlike Starbucks, Dunkin Donuts has only 7,500 storefronts in just 40 states. Each location is a franchise with unique local business owners running daily operations. Dunkin Brands, Inc. is the corporate entity and also owns the Baskin Robbins ice cream shop chain. Corporate headquarters boasts free coffee, donuts, and ice cream at corporate offices along with fitness centers, electric car charging stations, and half-day Fridays (Dunkin Donuts). This cannot be said for